SWAZILAND SUMMARY OF KEY FINDINGS Category 1: Website Analysis s !LL EIGHT INSTITUTIONS HAD SOME INTERNET ACCESSIBILITY especially the government parastatals. However, government ministries do not have independent websites but are part of the national government website. s 4HE WEBSITE OF THE %LECTIONS AND "OUNDARIES #OMMISSION contained the least practical information. s 4HE WEBSITES OF FOUR INSTITUTIONS WERE NOT UPDATED -INISTRY of Education, Elections and Boundaries Commission, Human Rights Commission and Ministry of Education); two were partially updated (Smart Partnership Secretariat and Ministry of Public Works and Transport); and only two were updated on a regular basis (Swaziland Competition Commission and NERCHA). s 4HE WEBSITE OF .%2#(! RANKED BEST OF ALL THE EVALUATED institutions as it contained the most recent information and is updated weekly. Also, this website is linked to social media platforms which are constantly updated. Category 2: Request for Written and Oral Information s !LL MINISTRIES AND DEPARTMENTS SELECTED BY -)3! 3WAZILAND for the study were given questionnaires. s /F THE EIGHT INSTITUTIONS REQUESTED TO RETURN WRITTEN RESPONSES only five – NERCHA, Swaziland Competition Commission, Smart Partnership Secretariat, the Human Rights Commission and EBC – provided responses. s 4HREE INSTITUTIONS THE -INISTRY OF 4INKHUNDLA -INISTRY OF Education and Ministry of Public Works and Transport) requested to be given another set of questions as they had misplaced the initial questionnaires. A questionnaire was sent via email to the Ministry of Tinkhundla and the others were hand-delivered to the institutions. Of note is that in six of the participating institutions, all questions were referred to the most senior officers, totally disregarding the role of information officers s 4HE -INISTRY OF 4INKHUNDLA AND THE -INISTRY OF %DUCATION ranked the worst, as they did not respond to the requests, due to their highly bureaucratic environment. These institutions required that the most senior officer deal with the requests, and such officers were usually tied up in meetings, hence they could not provide the information requested. 72