ZIMBABWE n = 20 Yes No Additional Information s 8. Did the institution disclose information about its operations, budgets, structure etc. 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Total Score: 14/20 4. Zimbabwe National Water Authority CATEGORY 1: WEBSITE http://www.zinwa.co.zw/ The website is not very organised and shows signs of poor content management. It has a feedback mechanism that promptly acknowledges receipt of queries, although the organisation does not follow up on queries made. It is visually appealing but lacking in useful information such as budgets, policy documents and statutes that govern the organisation. n = 20 Yes No Partial Additional Information s 1. Does this website contain up to date information? 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? s b) A list of laws, Acts etc. issued within the scope of its powers? s c) Reports, policies, programs? s d) Budget and expenditure? s e) Information about procurement procedures, signed contracts? s f) Vacancy and employment procedures? s s g) The name and address, telephone number, and the working hours of the respective institution? s h) The contact details of public officials? Office contacts available It gives an immediate auto response s i) A mechanism to request and receive a response to electronic messages and requests for information? Name, address and landline phone numbers available Total Score: 4/20 CATEGORY 2: REQUESTS FOR INFORMATION Part 1: Request for written information The following questions were sent to the Zimbabwe National Water Authority: 1) Explain how water is distributed among ratepayers? 2) What is being done to meet the shortages in water supples in residential areas? 3) How effective are the prepaid water meters if installed? n = 20 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) Yes No Additional Information Public Relations Officer s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the Institution respond to a request for information? s 129