ZAMBIA n = 20 Yes No Partial Does not stipulate working hours s g) The name and address, telephone number, and the working hours of the respective institution? Additional Information s h) The contact details of public officials? s i) A mechanism to request and receive a response to electronic messages and requests for information? Total Score: 14/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the Zambia Revenue Authority: 1. How much revenue do private mining companies contribute to the Zambian coffers in terms of tax per year? 2. Approximately how much revenue does ZRA collect in the form of duty tax per month or annually? 3. There are hundreds of vehicles being bought in the country every day, how much revenue does the ZRA make from this? 4. What other services does the ZRA provide and how can people access information about the Authority? 5. What are some of the penalties that one can encounter should they fail to pay tax? n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the Institution respond to a request for information? s 4. Does the authority publish their procedures for dealing with information requests? s 5. Did the institution provide all of the information requested? (If partially please mark ‘No’, indicate in ‘Additional Information’ how much of the information requested was supplied) s 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s 7. Did the institution disclose information about its operations, budgets, structure etc. s 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? 10. Was the information received clear and understandable? s s Total Score: 2/20 5. Ministry of Health (MoH) CATEGORY 1: WEBSITE http://www.moh.gov.zm/ The MoH website is very basic, but has improved from last year. However, it can still do better. 112