This report presents a study on: The State of Access
and Use of Community Information Centres
(CICs) in Zimbabwe. Community Information Centres
are centres in rural and marginalised communities that
are equipped with digital technologies such as computers,
internet access, printing and photocopying, faxing,
scanning, laminating and gaming services. These have
become new ways in developing countries of providing
telecommunication services and digital technologies to
communities that have been left out.
They also provide opportunities for governments bridge
the digital divide while subsequently creating systems that
improve public service delivery in rural and marginalised
communities. This is achieved by providing citizens with
access information which further facilitates their
participation in government's decision-making process.
In Zimbabwe, CICs have been established in different
parts of the country and this report focuses on the state
of access and barriers to usage of CICs in Zimbabwe
and provide recommendations on how best to make CICs
more accessible, effective and relevant.

1.1 Purpose and objectives of the
This report evaluates the state of access to Community
Information Centre (CICs) in Zimbabwe and attendant
barriers to their use. This will inform evidence-based
inter ventions centred on improving access to
telecommunication services in Zimbabwe and also indicate
areas for collaboration among the media, civil society,
government, academia and development partners.
The study was informed by the following objectives:
• To investigate the state of access to CICs in
marginalised and rural communities of Zimbabwe.
• To identify factors that inhibit their usage in
• To proffer recommendations towards promoting
access to ICTs in marginalised and rural communities.

1.2 Research questions
The study’s main research question was: What is the
state of access to CICs in marginalised rural communities
of Zimbabwe? To provide a more nuanced understanding
of the state of access to CICs in rural communities, it
also answered the following sub-questions:
1. What is the idea behind CICs?
2. What other sources of information are available
in rural communities of Zimbabwe?
3. What is the nature of CICs development initiatives
and what can be done to promote their usage in
4. How have these been received?

1.3 Methodology
The study adopted a mixed method and relied on both
primary and secondary data sources. Secondary data
was obtained through a desktop review, which formed
the initial part of the assignment. This was complemented
through primary data collection, achieved through a
community survey.
Data for the survey was collected using Google forms,
with respondents either answering online or offline using
the printed form. Data analysis was done using Statistical
Packages for Social Sciences (SPSS) and Microsoft
Excel. Respondents for the survey were purposively
sampled, drawing from existing networks between MISA
Zimbabwe and community-based organisation (CBOs)
in each of the areas where the survey was conducted.
Geographic dispersion and framework for fieldwork
To obtain a representative sample of respondents,
participants were drawn from nine national provinces:
Manicaland, Mashonaland East and West, Masvingo,
Matabeleland North and South, Midlands, Bulawayo
and Harare, as shown in the graph below.

MISA Zimbabwe • The State of Access and Use of Community Information Centres (CICs) in Zimbabwe


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