MALAWI n = 20 Yes 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • No Partial Additional Information Total Score: 18/20 9. Mzuzu City Council Category 1: Website Mzuzu City Council does not have a website but has an up-to-date Facebook page. The analysis below is based on the Facebook page. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • The website displays information on the Council’s mandate and functions. • Messaging via Facebook Total Score: 4/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to Mzuzu City Council: 1. How does the Council plan to end problems of congestion in areas such as Zolozolo? 2. How does the Council use the money received from the payment of city rates? 3. How does the Council ensure transparency in its use of funds? 4. Can you describe the Council’s relationship with the media? 5. What plans does the Council have to improve waste disposal? 35