TANZANIA Detailed Findings 1. National Health Insurance Fund [NHIF] Category 1: Website http://www.nhif.or.tz/ The website contains some important information on their services, location, contact details, organisational structure, etc. The information is displayed in Swahili which makes it easy for non-English speaking Tanzanians to understand. The organisation has linked their Twitter and Facebook to their website. n = 20 Yes 1. Does this website contain up to date information? No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? • h) The contact details of specific public officials? Working hours are not indicated • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 13/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to NHIF: 1. Why should someone choose NHIF as his/her health insurance fund? What is it that you offer over other funds? 2. Are non public servants allowed to join the Fund? If yes, what are the membership enrolment procedures? 3. A lot of citizens, especially those from rural areas, don’t understand the importance of having health insurance; as a government agency, what do you do to get the importance of health insurance across to them? 4. As a public institution set to help citizens, how cost-friendlier are your services for the average citizen compared to private funds? 5. Are public servants bound to only join NHIF? 6. Many government servants that are members of NHIF, such as the police, prison wardens, and fire fighters have minimum salary/ wages; what do you do to make sure the amount cut from their salaries them doesn’t negatively affect their finances? n = 20 Yes No • 1. Is there an official designated to take and respond to information requests? 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? 88 Partial • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • Additional Information