MALAWI n = 20 6. Does the institution provide written reasons for the refusal of information? 7. Yes No Partial Additional Information • • Did the institution disclose information about its budgets? • 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 13/20 3. Malawi Energy Regulatory Authority (MERA) CATEGORY 1: WEBSITE www.meramalawi.mw MERA’s website contains updated information, with the latest post made on 12 August 2018. On the menu, the website has the following sections: ‘About Us’, ‘Licensing’, ‘Legisla-tion’, and ‘Resource Centre’. The website has links to other organisations, detailed information on programs that take place at the institution, fees of various products and services, and detailed reports. The institution also has a Facebook page, a Twitter handle and posts videos on YouTube. n = 20 1. Does this website contain up-to-date information? Yes No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions and the responsibilities of the administration? • b) A list of laws, Acts etc issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures and/or signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone numbers and working hours of the institution? h) The contact details of specific public officials? i) A mechanism to request and receive a response to electronic messages and requests for information? • No information on working hours is provided. • The website has a ‘Frequently asked Questions’ segment, which gives customers the opportunity to seek clarification and find contact details. • Total Score: 14/20 27