ESWATINI n = 20 Yes No Partial d) Budget and expenditure? • e) Information about procurement procedures and/or signed contracts? • f) Vacancy and employment procedures? • Additional Information • g) The address, telephone numbers and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? Total Score: 6/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the MTAD: 1. How often is your website updated? 2. Who is in charge of your website? 3. How would you describe the relationship between the MTAD and the media? 4. What is the MTAD doing to ensure that struggling projects established with donor assistance benefit from the Rural Develop ment Fund? 5. What is the Chief Development Plan all about and how many chiefdoms in the four regions have it? 6. What is the MTAD’s budget allocation? n = 20 1. Is there an official designated to take and respond to information requests? Yes No Additional Information • 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? Partial • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc? • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 4/20 6. Municipal Council of Mbabane (MCM) CATEGORY 1: WEBSITE www.mbabane.org.sz The MCM’s website has up-to-date information and is professionally designed. It has social media sites like Facebook and Twitter, although the latter was suspended due to a major upgrade. At the time of this study, the former had 1 380 likes and 1 383 followers. Its ‘News’ section had current news and vacancy advertisements. The only blight was the ‘Publications’ section, which only displayed old annual financial reports from 2010 to 2013. 16