ESWATINI SUMMARY OF KEY FINDINGS Category 1: Website analysis • • • • • • • • All four public institutions surveyed have professionally developed websites and active social media sites (ie Facebook and Twitter). Of the four public institutions surveyed, the MCM has the most active social media sites. Of the four public institutions surveyed, only three had officials designated as public relations or communications officers. Of the four public institutions surveyed, only two displayed their opening hours. All the websites of the four ministries surveyed were hosted by the government portal. None of the four ministries surveyed had social media sites. Of the four ministry websites, only one did not mention the designer of the website. Of the four ministries surveyed, two did not have a ‘Contact Us’ section and two did not have a ‘News’ section. Category 2: Requests for information • • • • • • 10 Of the eight surveyed institutions, only one managed to respond to the information requests, which were either hand-delivered or emailed. The MCM answered the information request within two days. When the first follow-up calls were made to the institutions, the office secretaries replied that the officials were too busy with the elections to respond to the information requests. When called for the second time, some institutions did not answer the phone, while officials of some institutions promised to provide the answers following the primary elections (held on 25 August), yet failed to do so. Of the four ministries surveyed, only the MNRE stated that it did not get the hand-delivered information request and asked for it to be re-sent. After being called four times, the seven public institutions still failed to provide answers to the requests for information.