ZAMBIA SUMMARY OF KEY FINDINGS Category 2: Requests for information The findings show that disseminating information by public organisations in Zambia, based on requests from ordinary citizens, is a challenge. The surveyed institutions were possibly unsure about using the information and feared releasing it. y Most organisations immediately acknowledged the request for information and told the researcher that the appropriate office would respond. y The first contact officers were not decisionmakers in the release of information, as the researcher was referred to either the human resource office, public relations officer, research department or an analyst. y Most request recipients initially showed enthusiasm in responding as the researcher had face-to-face interviews with them. However, despite promises to get in touch, they did not contact the researcher again. y Four organisations did not respond to the requests for information. Category 1: Website analysis y y Almost all the organisations surveyed have functional websites (except for the Disaster Management and Mitigation Unit, which does not have a website and utilises that of the Office of the Vice President). The information on the websites is userfriendly, which makes it easy for the public to find information. y All the organisations are active on social media platforms, especially Facebook and X (formally Twitter), and frequently post updates. y Although contact details are published, no details are provided for the specific officer or office responsible for information dissemination (except for the Energy Regulation Board, which has an email address for the public relations office). 93