BOTSWANA organisations. Each MISA Chapter conducted research by evaluating the websites of government and public organisations along with submitting written requests for information. This method seeks to establish the transparency and efficiency of government and public organisations in providing information to the public. SUMMARY OF KEY FINDINGS Category 1: Website analysis The researcher used two other persons (a journalist and a small business owner) to request information from institutions. This was done to improve objectivity in the collection of information. The initial requests were sent by email, with follow-up inquiries made by telephone calls and physical visits. ORGANISATIONS SURVEYED The following organisations were surveyed: Botswana Examination Council 2. Botswana Housing Corporation 3. Botswana International University of Science and Technology 4. Botswana National Productivity Centre 5. Botswana Parliament 6. Botswana Police 7. Botswana Tourism Organisation 8. Ministry of Environment, Natural Resources Conservation and Tourism 9. Ministry of Trade and Industry The electronic (email) inquiry setup was dysfunctional. y The websites only provided standard or basic information. y Most of the websites are not regularly updated. y The majority of the websites lack interactivity, making instant feedback impossible. Category 2: Requests for information One researcher analysed all websites. The websites were checked regularly with the last inspection done during the week ending 20 July 2023. 1. y 10. Special Economic Zones Authority 6 y Requests for information were generally not acknowledged nor responded to. y The request for information was often treated with suspicion. y Public relations officers at public institutions restricted the flow of information. y There was no response to electronic (email) enquiries.