TANZANIA n = 20 9. Yes No Partial Additional information X The contact details of specific public officials? X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 11/20 CATEGORY 2: REQUEST FOR INFORMATION The following questions were sent to the National Health Insurance Fund (NHIF): Why should someone choose NHIF as their health insurance fund organisation? What do you offer over other funds? Are private sector employees allowed to join the fund? If yes, what is the membership procedure? Health insurance is essential, but many citizens, especially from rural areas, do not understand its importance. What do you do as a government agency to reach them? How affordable are your services to an ordinary citizen compared to other funds? Are public servants bound to only join NHIF? Many government employees are members of the NHIF, earning minimum wages. What measures are taken to ensure they can afford the scheme? y y y y y y n = 20 Yes No Partial Additional information X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X X 10. Was the information received clear and understandable? X Total score: 16/20 80