MOZAMBIQUE n = 20 Yes 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? No Partial Additional information X X X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 7/20 CATEGORY 2: REQUEST FOR INFORMATION The following question was sent to Mozambique Airlines: Please clarify the procedures followed in the recent recovery of US$43 million by the company’s management and the approach taken in the collection process as part of the company’s restructuring plan. y n = 20 Yes No Partial X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? Additional information Documents and correspondence to and from the institution were processed through the receptionist/secretary. X 10. Was the information received clear and understandable? X Total score: 3/20 72