BOTSWANA n = 20 Yes No 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? Partial Additional information X X X X 10. Was the information received clear and understandable? Total score: 5/20 2. BOTSWANA HOUSING CORPORATION CATEGORY 1: WEBSITE ANALYSIS https://www.bhc.bw The Botswana Housing Corporation (BHC) website is not regularly updated. The last item on their latest news section was uploaded in November 2022. However, the website does have relevant information, such as detailed descriptions of services offered. There is no platform for interaction with customers. n = 20 Yes No Partial Additional information Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? 6. Information about procurement procedures or signed contracts? 7. Information about vacancy and employment procedures? 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? X X X X X X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 11/20 8