ZAMBIA n = 20 Yes No 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? Partial Additional information X X Working hours are not indicated. X X 10. A mechanism to request and receive responses to electronic messages and requests for information? Total score: 13/20 CATEGORY 2: REQUEST FOR INFORMATION The following questions were sent to the Energy Regulation Board (ERB): Apart from the Lusaka office, how widespread is the ERB and do you have sufficient manpower compared to your regulatory mandate? What exactly is the role of ERB? How many oil marketing companies are licensed by ERB? What are some of the challenges ERB is currently facing? Some consumers say ERB’s current fuel reviews are not very helpful in planning. What are your views? y y y y y n = 20 Yes No 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? Partial Additional information X 10. Was the information received clear and understandable? X Total score: 10/20 97