This was one of the most widely felt disruptions of internet service platforms since the 2019 national internet shutdown. These disruptions have far-reaching implications on the provision of downstream services. In Zimbabwe, the ability to access critical services such as healthcare, education, banking and commerce can literally depend on the reliability of the internet at all times, and the broader business online in the age of the global pandemic, COVID-19. It is not enough for both Internet Service Providers (ISPs) and Mobile Network Operators (MNOs), to blame system upgrades for prolonged interruptions of internet services. ISPs should uphold internet services standards to ensure that disruptions of internet services are minimised, and consumer rights are protected while engaging on the platforms available. The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), should thus enforce the regulations on quality of internet services in Zimbabwe, which include ensuring the availability of services all the time. The need to ensure the enjoyment of internet services at all material times is further provided for by the Declaration of Principles on Freedom of Expression and Access to Information in Africa which states in its preamble: The exercise of the right to freedom of expression and to access information using the internet are central to the enjoyment of other rights and essential to bridging the digital divide. Broadcasting television licences The Broadcasting Authority of Zimbabwe (BAZ), on 17 October 2020 announced the awarding of the country’s first ever commercial television stations, effectively ending the state-controlled Zimbabwe Broadcasting Corporation’s 40-year-old monopoly as the only television station in Zimbabwe. These were awarded to, Acacia Media Limited; Channel Dzimbahwe; Fairtalk Communications; Jester Media; Rusununguko and ZTN. 15