Yes 8. The address, telephone number, and working hours of the organisation? X 9. The contact details of specific public officials? X No Partial X 10. A mechanism to request and receive responses to electronic messages and requests for information? Additional information Contact details, including WhatsApp are limited to the COVID-19 pandemic. Total score: 11/20 CATEGORY 2: REQUEST FOR INFORMATION The following request was made to the Ministry of Health: The global action plan and its budget to address the COVID-19 pandemic in Mozambique. y n = 20 Yes No Partial Additional information X Requests are delivered to the General Secretariat and the head of the General Secretariat is responsible for requests for information made by citizens 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? N/A 6. Did the organisation provide written reasons for the refusal of information? N/A 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? X N/A X 10. Was the information received clear and understandable? N/A Total score: 1/20 RETURN TO CONTENTS PAGE 95 MOZAMBIQUE n = 20