Yes No Partial Additional information X 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? X 10. A mechanism to request and receive responses to electronic messages and requests for information? X Total score: 16/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Water and Sewage Company (WASCO) Since the outbreak of the COVID-19 pandemic, what has been its impact on: ¾ The daily or basic functions of WASCO? ¾ The information dissemination? ¾ Have there been any reported cases amongst members of staff or their close contacts? ¾ To what extent could you say that WASCO is responsive to the public’s access to information needs? ¾ Do you have a public response/feedback platform through which to assess the public’s views about you as an organisation? ¾ Do you have active cyberspace platforms – website, social media (such as Facebook, Twitter or Instagram), for people to access information about your services? If so, how effective are they? If not, why? ¾ Do you have a sense of, or idea as to whether, the public is satisfied by the service received from WASCO? ¾ On a scale of 1-10, how efficient is WASCO in serving the public? y n = 20 Yes 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? 3. Did the organisation respond to the request for information? 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal X of information? 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X Information was not provided. 9. Did the organisation acknowledge the request for information within 7 days? X They did respond, but no information was provided. Partial Additional information X The request for information was turned down on the basis that officer responsible was away. X X 10. Was the information received clear and understandable? RETURN TO CONTENTS PAGE No Officer responsible said she was not in office, and hence could not attend to the questions. Total score: 6/20 59 LESOTHO n = 20