TANZANIA CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Tanzania Telecommunication Limited: How many mobile phone users subscribe to your network? There is public outcry over the high tariffs imposed by mobile network on internet services. What is your company doing to address this? Years ago, your company advertised phone handsets. What happened to the handsets? Currently there is stiff competition between mobile networks in Tanzania. What is the market share of your company? In recent years there has been increase of cybercrime, including mobile money theft. How is your company handling this challenge? y y y y y n = 20 Yes No 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X Partial Additional information X The company has a communication officer but it’s unclear who handles such a request. X 10. Was the information received clear and understandable? Total score: 1/20 8. WORKERS COMPENSATION FUND CATEGORY 1: WEBSITE www.wcf.go.tz The website is well-organised and contains updated information. The Twitter and YouTube links are inactive. n = 20 Yes Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X RETURN TO CONTENTS PAGE 160 No Partial Additional information