TANZANIA RECOMMENDATIONS In order to improve the ATI landscape, especially with regard to the accessibility of information held by government and public institutions, the following issues should be addressed: • Raising awareness of the Access to Information Act of 2016 and its regulations to public officials in order to accelerate its implementation. • Public awareness of the ATI law so that people can exercise their fundamental right to access information. • Creating sophisticated online systems, which will help any person who requires information to easily access it. • Public offices should employ information officers who possess the relevant skills, including digital know-how. • Capacity-building and the development of strategic plans to improve understanding and competence in customer service delivery and public access to information. • Improve systems of communication as a way of gaining public confidence and trust. • Establish by-laws that will guarantee public’s access to information at every level as provided for by the 2016 ATI Act. • Knowledge-sharing and skills-transfer by regularly exchanging staff as one way of improving quality of service delivery. OBSERVATIONS • • 86 Some public institutions and ministries lack understanding of the importance of access to information. Lack of awareness of the ATI law, which hinders its adequate implementation.