ZIMBABAWE SUMMARY OF KEY FINDINGS Category 1: Website Analysis • • • • • Most websites were poorly managed; Content had not been updated regularly; No critical information such as procedure on how to obtain public information was available; Some websites generated error messages; and Some websites were not compatible with mobile phones. Category 2: Requests for Information • • • • • • • Most institutions failed to provide written responses; NetOne asked the researcher to contact the CEO of the company; GMB responded promptly and allowed the researcher access to their PR department; ZACC partly answered some questions but declined to answer others; Most government institutions had hostile personnel who denied the researcher access to relevant officials; Oral requests for information were mostly declined and the researcher asked to request information in writing; and Hostility was shown to non-media members in some departments. 105