Yes No 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? Partial Communication and Publicity Coordinator They promised to respond each time they were reminded. X X They appeared willing to cooperate, however no information was received. They did, however no information was received. X 10. Was the information received clear and understandable? Additional information No information was received. Total score: 9/20 10. WATER AND SEWAGE COMPANY CATEGORY 1: WEBSITE www.wasco.co.ls The website is up-to-date and contains information relating to the organisation and its operations. It has interactive features. The organisation has active social media sites, which are regularly updated (their Facebook page in particular). n = 20 Yes No Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X RETURN TO CONTENTS PAGE 58 X Partial Additional information LESOTHO n = 20