ESWATINI 7. ESWATINI TOURISM AUTHORITY CATEGORY 1: WEBSITE www.thekingdomofeswatini.com The website is up-to-date with product and service information for both domestic and foreign tourists. The website does not contain information such as organisational’ power and structure, reports or polices, procedures, budgets or contact details. It is active on the social media platforms (Facebook, Twitter, Instagram and YouTube). It has an updated news section and recent information on the COVID-19 pandemic. n = 20 Yes No Partial Additional information Does the website contain the following: X 1. Up-to-date information? 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? X 9. The contact details of specific public officials? X 10. A mechanism to request and receive responses to electronic messages and requests for information? X X Total score: 7/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Eswatini Tourism Authority: How often is the authority’s website updated? Who is in charge of the authority’s website? How would you describe the authority’s relationship with the media? What is the authority doing about the COVID-19 pandemic? What other channels of communication does the authority use to disseminate public information? y y y y y n = 20 Yes No X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X RETURN TO CONTENTS PAGE 35 Partial Additional information