A request for the following information was sent to Ministry of Tourism and Environmental Affairs: How often is this ministry’s website updated? Who is in charge of this ministry’s website? How would you describe this ministry’s relationship with the media? What is this ministry doing about the COVID-19 pandemic? What other channels of communication does this ministry use to disseminate public information? y y y y y n = 20 Yes 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? 5. Did the organisation provide all of the requested information? 6. Did the organisation provide written reasons for the refusal of information? 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? No Partial Additional information X X X X X X 10. Was the information received clear and understandable? X Total score: 13/20 6. ESWATINI REVENUE AUTHORITY CATEGORY 1: WEBSITE www.sra.org.sz The website is professional and most of the information is up-to-date. However, its news section has stale articles dating back to 2014, which still flash across the screen. n = 20 Yes No Partial Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? RETURN TO CONTENTS PAGE X 33 Additional information ESWATINI CATEGORY 2: REQUEST FOR INFORMATION