Yes 6. Information about procurement procedures or signed contracts? 7. Information about vacancy and employment procedures? 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? No Partial Additional information X X X Working hours not provided. X X 10. A mechanism to request and receive responses to electronic messages and requests for information? There is a mechanism to leave a message. Total score: 12/20 CATEGORY 2: REQUEST FOR INFORMATION A request for the following information was sent to Ministry of Health: How often is this ministry’s website updated? Who is in charge of this ministry’s website? How would you describe this ministry’s relationship with the media? What is this ministry doing about the COVID-19 pandemic? What other channels of communication does this ministry use to disseminate public information? y y y y y n = 20 Yes No Partial Additional information X 1. Is there an official, who is designated to take and respond to information requests? 2. Did the organisation reply within 21 days? 3. Did the organisation respond to the request for information? 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X X 10. Was the information received clear and understandable? X X Total score: 3/20 RETURN TO CONTENTS PAGE 30 ESWATINI n = 20