Yes No Partial Additional information X 4. Does the organisation publish their procedures for handling information requests? 5. Did the organisation provide all of the requested information? 6. Did the organisation provide written reasons for the refusal of information? 7. Did the organisation disclose information about its operations, budgets, structure, etc. 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the organisation acknowledge the request for information within 7 days? X X X No information on budgets. X X 10. Was the information received clear and understandable? X Total score: 13/20 2. MINISTRY OF COMMERCE, INDUSTRY AND TRADE CATEGORY 1: WEBSITE www.gov.sz/index.php/ministries-departments/ministry-of-commerce The website has up-to-date information which is easy to access and visually appealing. A section, Invest in Eswatini, focuses on business registration procedures. Contact details for the minister, principal secretary and under-secretary are provided on the website. It also contains General Guidelines on COVID-19 for all business sectors. n = 20 Yes No Partial Additional information Does the website contain the following: X 1. Up-to-date information? 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? X 4. Copies of reports, policies or programmes? X 5. Information on budget and expenditure? X 6. Information about procurement procedures or signed contracts? X 7. Information about vacancy and employment procedures? X 8. The address, telephone number, and working hours of the organisation? 9. The contact details of specific public officials? X 10. A mechanism to request and receive responses to electronic messages and requests for information? X COVID-19 updates. X Minister, principal secretary and undersecretary Total score: 10/20 RETURN TO CONTENTS PAGE 28 ESWATINI n = 20