BOTSWANA RECOMMENDATIONS y y The legislation body must hasten to approve an access to information law. Organisations must strengthen their electronic presence. y Front desk officers must be able to provide basic information about their organisations in the absence of the designated persons. y Government ministries must be given the autonomy to create own websites. y Social platforms of public organisations should be easily distinguishable from fake pages. They should all adopt a uniform symbol that differentiates them from scam. y With the advent of COVID-19, officials should be able to respond to a request from home with all relevant documents on an electronic database. y General courtesy when dealing with requests could improve the public perception of an organisation. y Information officers should be present at all times especially when there is a situation like the movement restrictions. RETURN TO CONTENTS PAGE 23