SUMMARY OF KEY FINDINGS The following public organisations were surveyed: 1. Anti-Corruption Commission 2. Disaster Management and Mitigation Unit 3. Electoral Commission of Zambia 4. Ministry of Agriculture 5. Ministry of General Education 6. Ministry of Health 7. Ministry of Home Affairs 8. Ministry of Mines and Mineral Development 9. Road Transport and Safety Agency Overview of key findings y Information dissemination by public organisations in Zambia, based on requests from ordinary members of the public, is a struggle. y Provision of information through online platforms continues to improve. Most state organisations utilise websites and social media to make information available to the public. Thereby abiding by one of the principles of Access to Information, which is proactive disclosure. For instance, information provision has been at the top of the agenda of most public organisations due to the COVID-19 pandemic, with the objective of keeping the public informed of developments around the pandemic. Category 1: Website analysis y Most organisations surveyed have functional websites (except for the Ministry of Home Affairs). However, many pages on the active websites did not load or did not contain information. y Almost all organisations are active on social media platforms and frequently post updates. y Some organisations (such as the Electoral Commission of Zambia, and Road Transport and Safety Agency) had user-friendly websites which make it easy for the public to find information about the organisation. Category 2: Requests for information RETURN TO CONTENTS PAGE 165 y Most organisations acknowledged the request for information almost immediately and told the researcher that the appropriate office would respond to the request. y The first organisation that acknowledged receipt of the request for information was the Disaster Management and Mitigation Unit (which called the researcher to tell her to redo her request and address it to the National Coordinator). y The most helpful organisation was the Ministry of Home Affairs. However, they did not respond the most timeously as the request was initially sent to the Ministry of Foreign Affairs. ZAMBIA ORGANISATIONS SURVEYED