LESOTHO CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the Office of the Ombudsman: 1. 2. 3. 4. 5. 6. How many complaints has the Office of the Ombudsman received per district between the 1st April 2012 and 31st May 2014? How many complaints has the Office of the Ombudsman received per government ministry or institution between the 1st April 2012 and 31st May 2014? How many of the cases filed with the Office of the Ombudsman between the 1st April 2012 and 31st May 2014 were attended to? How many reports and publications were released by the Office of the Ombudsman between the 1st April 2012 and 31st May 2014? Where could the public report cases of fraud/corruption relating to public service in the 10 districts of Lesotho? Does the ministry have any information dissemination or communication strategy? n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) s Chief Public Relations Officer 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s Within 6 Days 3. Did the Institution respond to a request for information? s 4. Does the authority publish their procedures for dealing with information requests? s 5. Did the institution provide all of the information requested? (If partially please mark ‘No’, indicate in ‘Additional Information’ how much of the information requested was supplied) s 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s 7. Did the institution disclose information about its operations, budgets, structure etc. s s 8. Did the authority provide information without questioning the aims and motivations of the applicant? 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Total Score: 14/20 4. Lesotho National Dairy Board (LNDB) CATEGORY 1: WEBSITE The Lesotho National Dairy Board does not have a website. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information s 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? s b) A list of laws, Acts etc. issued within the scope of its powers? s c) Reports, policies, programs? s d) Budget and expenditure? s e) Information about procurement procedures, signed contracts? s f) Vacancy and employment procedures? s g) The name and address, telephone number, and the working hours of the respective institution? s 29