LESOTHO n = 20 Yes No Additional Information 7. Did the institution disclose information about its operations, budgets, structure etc. s 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Total Score: 2/20 2. Lesotho Electricity and Water Authority (LEWA) CATEGORY 1: WEBSITE www.lewa.org.ls The website of the Lesotho Electricity and Water Authority is by far the most open website of the surveyed institutions. If the institution were to add important features such as information about recruitment and procurement procedures, it would be even more useful to the public. n = 20 Yes 1. Does this website contain up to date information? No Partial Additional Information s 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? s b) A list of laws, Acts etc. issued within the scope of its powers? s c) Reports, policies, programs? s d) Budget and expenditure? s e) Information about procurement procedures, signed contracts? s f) Vacancy and employment procedures? s g) The name and address, telephone number, and the working hours of the respective institution? s h) The contact details of public officials? s i) A mechanism to request and receive a response to electronic messages and requests for information? s Total Score: 16/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the Lesotho Electricity and Water Authority: 1. 2. 3. 4. 5. 6. How much electricity was generated in Lesotho per month between the 1st April 2013 and 31st May 2014? What was the electricity consumption per district per month between the 1st April 2013 and the 31st March 2014? What was the percentage of electricity adjustment for household consumption per annum between 2003 and 2014? How many stakeholders were consulted prior to approval of the electricity tariff adjustment application by LEC for the year 2014/15? How many consumer complaints were handled by the authority between the 1st April 2013 and the 31st March 2014? Does the LEWA have any information dissemination or communication strategy? 27