ZIMBABWE 2. The Public Service Commission (PSC) CATEGORY 1: WEBSITE www.psc.gov.zw The website is poorly managed and has no up-to-date information. The institution is not present on social media. n = 20 Yes No Partial • 1. Does this website contain up-to-date information? Additional Information Some information is up to date, while some is from years back. 2. Does the website contain the following: • a) A description of its powers, as well as data on the organisational structure, the functions and the responsibilities of the administration? • b) A list of laws, Acts etc issued within the scope of its powers? c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures and/or signed contracts? • • f) Vacancy and employment procedures? • g) The address, telephone numbers and working hours of the institution? • h) The contact details of specific public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? Live-chat mechanism Total Score: 7/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the PSC: 1. What is the budget allocation for the PSC for the current year? 2. What is the current number of civil servants in service? n = 20 1. Is there an official designated to take and respond to information requests? 2. Did the institution reply within 21 days? Yes No Partial • Public Relations Department • • 3. Did the institution respond to the request for information? 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Does the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc? • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 3/20 106 Additional Information The institution referred the citizen to where they can obtain information.