SWAZILAND
Part 1: Requests for written information
n = 20
Yes
No
Additional Information
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
•
The Principal Secretary
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
After 9 days
•
3. Did the institution respond to your request for information?
4. Did the person dealing with your request have a friendly and helpful attitude?
•
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
Secretary to the PS
•
5. Did the official provide reasonable advice and assistance when seeking information?
•
•
8. Did the institution disclose information about its operations, budget, structure etc.
•
•
10. Was the information received clear and understandable?
•
The secretary said the information is not
accessible by the public
Question 4 - the official disputed
receiving any complaints
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
9. Did the institution acknowledge your request for information within 7 days?
The official was reportedly out of office in
the 1st and 2nd week
Though brief
Total Score: 12/20
Part 2: Oral request for information
n = 20
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
Yes
No
Additional Information
•
The PS.
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
3. Did the institution respond to your oral request for information?
•
4. Did the person dealing with your request have a friendly and helpful attitude?
•
5. Did the official provide reasonable advice and assistance when seeking information?
•
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
•
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
•
8. Did the institution disclose information about its operations, budget, structure etc.
•
9. Did the institution acknowledge your request for information within 7 days?
10. Was the information received clear and understandable?
The secretary to the PS said that they
have responded in writing
None
•
•
No information received
Total Score: 6/20
73