NAMIBIA Part 1: Requests for written information n = 20 Yes Additional Information No 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) • 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) • They referred us to their website (http://www.nhe. com.na) when we called. 3. Did the institution respond to a request for information? • They referred us to their website. 5. Did the institution provide all of the information requested? (If partially please mark ‘No’ and indicate in ‘Additional Information’ how much of the information requested was supplied) • The website lacked sufficient data as it was under construction. 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ‘Yes’) • They referred us to their website. 7. Did the institution disclose information about its operations, budgets, structure etc. • • 4. Does the authority publish their procedures for dealing with information requests? • 8. Did the authority provide information without questioning the aims and motivations of the applicant? They did not ask why we required the information. 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • No relevant information was received. Total Score: 4/20 Part 2: Oral request for information n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) • 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) • 3. Did the institution respond to your oral request for information? • Contact was made telephonically and they referred us to their website Contact was made telephonically, and they referred us to their website 4. Did the person dealing with your request have a friendly and helpful attitude? • 5. Did officials provide reasonable advice and assistance when seeking information • Unfriendly and unhelpful 6. Did the institution provide all of the information requested? (If partially please mark ‘No’ and indicate in ‘Additional Information’ how much of the information requested was supplied) • They referred us to their website 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact the institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ‘Yes’) • They referred us to their website. 8. Did the institution disclose information about its operations, budgets, structure etc? • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • There was no relevant information on their website, neither was it provided for telephonically Total Score: 2/20 45