Swaziland ZAMBIA SUMMARY OF KEY FINDINGS Category 1: Website analysis • • • • All institutions, except for the National Housing Authority, whose website was under maintenance, have working websites. All the institutions have Facebook pages although most public bodies do not update their content regularly and have little to no interaction with their audience. Budgets and expenditures were unavailable on all of the websites analysed. Most of the websites did not indicateworking hours. Category 2: Requests for information • • • • • Of the eight selected institutions, only the Ministry of Transport and Communications provided the requested information. The Ministry of Tourism and Arts acknowledged receipt of the request for information and scheduled a meeting with the researcher. When the researcher arrived for the meeting, the person assigned to attend to her had gone to another meeting. Even after several follow-up attempts, she was told that the Ministry would get back to her—which has yet to happen. Generally, few institutions have a designated person to receive and respond to requests for information; usually all queries have to be addressed to the Permanent Secretary, who then decides upon the response to the specific request for information. All organisations acknowledged receipt of the request and promised to get back to the researcher. The National Housing Authority asked the researcher to resend the request for information and address it to the Chief Executive Officer. 101