Swaziland
ZAMBIA

SUMMARY OF KEY FINDINGS
Category 1: Website analysis
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All institutions, with the exception the Ministry of
Youth and Sport, have websites. The Ministry of
Youth and Sport however, has a Facebook page,
which is not regularly updated. The aforementioned
institution has performed poorly in this regard.
Five (5) of the selected institutions have social
media pages/sites. The National Pension Scheme
Authority, Ministry of Community Development
Mother and Child Health and the Office of the
Auditor General do not have social media sites.
The Anti-Corruption Commission’s website
sometimes redirects to another government site.
Institutional websites do not contain information
about working hours and most of them do not
have information on budgets and expenditure.
The Energy Regulation Board’s website is
updated regularly and the Ministry of Community
Development, Mother and Child Health has the
most appealing website, though it is not updated
regularly.
The Office of the Auditor General would do well
to invest in a vibrant and up-to-date website. The
current arrangement is rather dull.

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Institutions that were very helpful were the Public
Service Commission, the National Pension Scheme
Authority, the Ministry of Youth and the Office of the
Auditor General. The researcher faced little or no
challenges when dealing with the aforementioned
institutions.

Category 2: Requests for information
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All institutions acknowledged receiving the
requests for information and promised to respond.
Of the eight (8), five (5) responded to the requests
while three (3) did not. The ones that never
responded did not give reasons for not doing so.
Institutions that never responded are the Energy
Regulation Board, the Ministry of Community
Development, Mother and Child Health, and the
Ministry of Health.
The Ministry of Community Development, Mother
and Child Health seemed to have challenges
keeping track of correspondence. The researcher
had to re-submit a new written request for
information.
The Anti-Corruption Commission was the
last institution to respond to the request for
information. The researcher was told that the reply
took long to be delivered because of the processes
involved when it comes to responding to such
requests.
The Ministry of Youth and Sport was the first
to respond to the request for information. The
Ministry’s Youth Development Officer called the
researcher and responded to the request verbally.
He also disclosed that the institution was working
on creating a website.

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