164 No. 15 of 2009] Information and Communication Technologies the provisioning and fault repair of services; the advertising or representation of services; consumer charging, billing, collection and credit practices; and any other matter relating to the provision of services under this Act. (4) The Authority may resolve any complaints from consumers in relation to matters of service provision and consumer protection including the quality of service or the failure by a licensee to comply with consumer protection guidelines issued by the Authority under this Act. Code of Conduct for licensees 69. (1) The Authority shall prepare a code of conduct for licensees and persons exempt from holding licenses under this Act. (2) The code of conduct referred to under subsection (1) shall include the following: the provision of information to consumers regarding services, rates and performance; the provisioning and fault repair of services; the advertising or representation of services; the provision of, and access to, network services by persons with disabilities; (e) consumer charging, billing, collection and credit practices; and 0 any other matter relating to the provision of services under this Act. (3) The Authority shall publish the code of conduct in a daily newspaper of general circulation in Zambia for public information. (4) The code of conduct referred to in this section shall be effective from the date of its publication under subsection (3).