Information and Communication Technologies [No. 15 of 2009 163 (4) The Authority shall, in conducting type approval of equipment, comply with the technical standards formulated by the Authority under this Part. PART VII CONSUMER AFFAIRS 67. (1) All service providers shall, in respect of their specific services— Quality of service meet such minimum standards of quality of service as the Authority may specify and publish; deal reasonably with consumers; and (c) address consumer complaints; in accordance with the guidelines issued by the Authority under this Act. A person who contravenes paragraph (a) of subsection (1) commits an offence and is liable, upon conviction, to a fine of four million penalty units and to four hundred thousand penalty units for each day during which the offence continues. A court may, in addition to any penalty that may be imposed under subsection (2), revoke the licence of the service provider. 68. (1) The Authority shall establish guidelines for the making, receipt and handling of complaints of consumers regarding the provision of services regulated under this Act. The guidelines issued under subsection (1) shall be binding on licensees and persons exempt from holding licences under this Act. The guidelines issued by the Authority under subsection (1) may include procedures for— meeting consumer needs and requirements; the handling of consumer complaints and disputes, including an inexpensive arbitration process, other than resolution of matters in the courts; the compensation of consumers in the event of a breach of the Code of Conduct; the protection of consumer information; (e) the provision of information to consumers regarding services, rates and performance; Guidelines for handling complaints