ZIMBABAWE CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the NetOne: 1) What is the source of NetOne’s funds for its operations? 2) Where can we obtain the 2013 abridged audited statement for NetOne? n = 20 Yes 1. Is there an official designated to take and respond to information requests? No Partial • Additional Information PR Department 2. Did the institution reply within 21 days? • 3. Did the institution respond to the request for information? �� 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? • 6. Did the institution provide written reasons for the refusal of information? • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? Referred questions to CEO • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Referred questions to CEO in a friendly manner Total Score: 3/20 10. Zimbabwe Anticorruption Commission Category 1: Website www.accz.org.zw/ The website is on the one hand efficient but also very poor in some aspects. The whistleblower page for example generates an error message when one tries to send a message. n = 20 Yes 1. Does this website contain up to date information? No Partial Additional Information • 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? • b) A list of laws, Acts etc. issued within the scope of its powers? • c) Reports, policies, programmes? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancy and employment procedures? • g) The address, telephone number, and working hours of the institution? h) The contact details of specific public officials? i) A mechanism to request and receive a response to electronic messages and requests for information? • • • Messages bounced back Total Score: 4/20 115