ZAMBIA n = 20 Yes Did the institution disclose information about its operations, budgets, structure etc? • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 7. No Additional Information • 9. Did the institution acknowledge your request for information within 7 days? 10. Was the information received clear and understandable? Partial • Total Score: 12/20 8. Zambia Revenue Authority (ZRA) CATEGORY 1: WEBSITE www.zra.org.zm The ZRA’s website has up-to-date information with its last update made in July 2018. The Authority also has a Facebook page with over 29,000 followers. The Facebook page contains up-to-date information but has little interaction with its audience. n = 20 1. Does this website contain up-to-date information? Yes No Partial Additional Information • 2. Does the website contain the following: • a) A description of its powers, as well as data on the organisational structure, the functions and the responsibilities of the administration? b) A list of laws, Acts etc issued within the scope of its powers? • c) Reports, policies, programmes? • • d) Budget and expenditure? e) Information about procurement procedures and/or signed contracts? • f) Vacancy and employment procedures? • • g) The address, telephone numbers and working hours of the institution? • h) The contact details of specific public officials? i) A mechanism to request and receive a response to electronic messages and requests for information? The website only contains information on the organisation’s powers. It does not provide the organisational structure nor the functions and responsibilities of the administration. • The website contains a “Feedback” section under which a form to provide feedback or request information can be filled out. Total Score: 14/20 CATEGORY 2: REQUESTS FOR INFORMATION The following questions were sent to the ZRA: 1. How widespread are your offices across the country? 2. How many taxpayers has the ZRA registered under the Tax Payer Identification Number (TPIN) System since June 2018? 3. Is there any deliberate mechanism that has been put in place to allow for the quick registration of TPIN? If yes, kindly provide information its effectiveness. 4. What benefits do Zambians stand to gain from TPIN? 5. What major challenges is the ZRA facing in trying to implement TPIN? 97