TANZANIA n = 20 Yes No 1. Is there an official, who is designated to take and respond to information requests? X 2. Did the organisation reply within 21 days? X 3. Did the organisation respond to the request for information? X 4. Does the organisation publish their procedures for handling information requests? X 5. Did the organisation provide all of the requested information? X 6. Did the organisation provide written reasons for the refusal of information? X 7. Did the organisation disclose information about its operations, budgets, structure, etc. X 8. Did the authority provide information without questioning the aims and motivations of the applicant? X 9. Did the organisation acknowledge the request for information within 7 days? X Partial Additional information No information was given because the officials could not trace the information request as the person who received it was on holiday. X 10. Was the information received clear and understandable? Total score: 0/20 2. NATIONAL HEALTH INSURANCE FUND CATEGORY 1: WEBSITE ANALYSIS http://www.nhif.or.tz/ The website contains important information like services, location, contact details and organisational structure. The information is displayed in Swahili, which is commendable because it’s easy for local people to understand. The organisation has X (formerly Twitter) and Facebook accounts, which are displayed on the website. n = 20 Yes No Partial Additional information X Working hours not indicated. Does the website contain the following: 1. Up-to-date information? X 2. A description of the organisation’s powers and structure, as well as its functions and responsibilities? X 3. A list of laws, acts, etc, issued within the scope of its powers? 4. Copies of reports, policies or programmes? 5. Information on budget and expenditure? 6. Information about procurement procedures or signed contracts? 7. Information about vacancy and employment procedures? 8. The address, telephone number, and working hours of the organisation? X X X 79 X X