TANZANIA ORGANISATIONS SURVEYED SUMMARY OF KEY FINDINGS The following organisations were surveyed: 1. Bank of Tanzania 2. National Health Insurance Fund 3. Tanzania Communication Regulatory Authority 4. Tanzania Forestry Service Agency 5. Tanzania Investment Centre 6. Tanzania National Parks 7. Tanzania Insurance Regulatory Authority 8. Tanzania Student Loan Board Category 1: Website analysis y All surveyed organisations had functioning websites containing useful information such as policies, areas of expertise, regulations, news, reports, organisational leadership structure, and connection details. However, not all information is up-to-date. y All organisations often use two languages (Swahili and English) to display their information. y Most of the sites were not regularly updated. Category 2: Requests for information 77 y Letters with questionnaires were prepared and delivered to the respective offices. y Some institutions responded within the stipulated time frame. Some were not responsive due to bureaucratic requirements and some only responded after persistent follow-ups. y The study also found that handling correspondence was a problem at almost all the organisations surveyed. Many claimed not to have received the emails or letters initially sent.