LESOTHO n = 20 Yes No Additional Information Public Relations Officer s 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) s 3. Did the Institution respond to a request for information? s 4. Does the authority publish their procedures for dealing with information requests? s 5. Did the institution provide all of the information requested? (If partially please mark ‘No’, indicate in ‘Additional Information’ how much of the information requested was supplied) s 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard – if they supply written reasons for refusal mark ‘Yes’) s 7. Did the institution disclose information about its operations, budgets, structure etc. s 8. Did the authority provide information without questioning the aims and motivations of the applicant? s 9. Did the institution acknowledge your request for information within 7 days? s 10. Was the information received clear and understandable? s Total Score: 2/20 3. Office of the Ombudsman CATEGORY 1: WEBSITE www.ombudsman.org.ls The website of the Office of the Ombudsman is by far the easiest website to navigate. However, it could have scored more points had it included information on recruitment and procurement procedures. n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information s 2. Does the website contain the following: a) A description of its powers, as well as data on the organisational structure, the functions, and the responsibilities of the administration? s b) A list of laws, Acts etc. issued within the scope of its powers? s s c) Reports, policies, programs? d) Budget and expenditure? s e) Information about procurement procedures, signed contracts? s f) Vacancy and employment procedures? s g) The name and address, telephone number, and the working hours of the respective institution? s h) The contact details of public officials? s i) A mechanism to request and receive a response to electronic messages and requests for information? s Total Score: 13/20 28 The latest annual report uploaded is for 2010