SWAZILAND
Part 1: Requests for written information
n = 20
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
Yes
No
Additional Information
•
The PS
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
No information received
3. Did the institution respond to your request for information?
•
The secretary could not provide any
answers
4. Did the person dealing with your request have a friendly and helpful attitude?
•
5. Did the official provide reasonable advice and assistance when seeking information?
•
The secretary called to say that the
questionnaire must be directed to the
commissioner via email
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
•
No information provided
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
•
But reasons were given orally.
8. Did the institution disclose information about its operations, budget, structure etc.
•
9. Did the institution acknowledge your request for information within 7 days?
•
•
10. Was the information received clear and understandable?
No information received
Total Score: 6/20
Part 2: Oral request for information
n = 20
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
Yes
No
Additional Information
•
The PS
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
3. Did the institution respond to your oral request for information?
•
4. Did the person dealing with your request have a friendly and helpful attitude?
•
There was no response
The secretary found at the office was
not kind
5. Did the official provide reasonable advice and assistance when seeking information?
•
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
•
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
•
8. Did the institution disclose information about its operations, budget, structure etc.
•
9. Did the institution acknowledge your request for information within 7 days?
•
10. Was the information received clear and understandable?
•
No information provided
Total Score: 4/20
77