SWAZILAND
Part 1: Requests for written information
n = 20
Yes
No
Additional Information
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
•
Jane Mkhonta
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
After 5 days
•
3. Did the institution respond to your request for information?
4. Did the person dealing with your request have a friendly and helpful attitude?
•
5. Did the official provide reasonable advice and assistance when seeking information?
•
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
•
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
•
8. Did the institution disclose information about its operations, budget, structure etc.
•
9. Did the institution acknowledge your request for information within 7 days?
Answers to questions were brief and
incomplete
•
•
10. Was the information received clear and understandable?
Total Score: 10/20
Part 2: Oral request for information
n = 20
Yes
No
Additional Information
1.Is there an official designated to take and respond to information request? {Please
state the title of the official in ‘Additional Information’)
•
Official is the Under Secretary (US),
standing in for the Principal Secretary (PS)
2.Did the institution reply within 21 days? (If less than seven please state in ‘Additional
Information’)
•
The official replied, promising to keep
records of the interview in case he would
be wrongly quoted
•
3. Did the institution respond to your oral request for information?
4. Did the person dealing with your request have a friendly and helpful attitude?
•
5. Did the official provide reasonable advice and assistance when seeking information?
•
The researcher was informed that an
appointment is to be made, and that the
official was on leave during the period of
the study
6. Did officials provide all of the information requested? (If partial please mark ‘No’ and
indicate in ‘Additional Information’ how much of the information requested was
supplied)
•
7. Did the institution provide written reasons for refusal of information? (If information
was not refused, please contact the institution to find out what the policy is in this
regard – if the institution supplies written reasons for refusal mark ‘Yes’)
•
8. Did the institution disclose information about its operations, budget, structure etc.
•
9. Did the institution acknowledge your request for information within 7 days?
10. Was the information received clear and understandable?
The oral interview could not be completed
as the official was said to be in a hurry,
and later on could not be found
•
•
No response
Total Score: 10/20
63