NAMIBIA Part 1: Requests for written information n = 20 Yes Additional Information No 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) • They did not respond to the email but when contacted telephonically, they referred us to the webpage, as they do not have a Communications person. 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) • They did not respond to the email but when contacted telephonically they referred us to the website. • 3. Did the institution respond to a request for information? They wanted a soft copy of the questionnaire, though MISA Malawi had sent a hard copy. • 4. Does the authority publish their procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? (If partially please mark ‘No’ and indicate in ‘Additional Information’ how much of the information requested was supplied) The website has sufficient information. 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ‘Yes’) 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • 9. Did the institution acknowledge your request for information within 7 days? • They referred us to their website. • They did not respond to our e-mail, but when contacted telephonically they referred us to the website. • 10. Was the information received clear and understandable? Total Score: 10/20 Part 2: Oral request for information n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) • 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) • 3. Did the institution respond to your oral request for information? • They referred us to their website. • They referred us to their website. • They referred us to their website. • They did not respond to our e-mail, but when contacted telephonically they referred us to the website. 4. Did the person dealing with your request have a friendly and helpful attitude? • 5. Did officials provide reasonable advice and assistance when seeking information 6. Did the institution provide all of the information requested? (If partially please mark ‘No’ and indicate in ‘Additional Information’ how much of the information requested was supplied) • 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact the institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ��Yes’) 8. Did the institution disclose information about its operations, budgets, structure etc? • 9. Did the institution acknowledge your request for information within 7 days? 10. Was the information received clear and understandable? • Total Score: 8/20 43