ZIMBABWE Category 2- Requests for Information The following questions were sent to the Zimbabwe Revenue Authority (ZIMRA): 1. What measures are you taking to reduce risk of exam leaking, which has become more of a perennial problem? 2. How many candidates registered for this year’s November seating? 3. When did you last update your website? 4. If a candidate is not happy about his or her results or suspects that he might have been given wrong results how does he or she launches his/her complaints with you? 5. Where can the public get information on examination statistics such as pass rates for the past years? Part 1: Requests for written information n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) • 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) • 3. Did the Institution respond to a request for information? • 4. Does the authority publish its procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? (If partially please mark ‘No’, indicate in ‘Additional Information’ how much of the information requested was supplied) • 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact the institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ‘Yes’) • 7. Did the institution disclose information about its operations, budgets, structure etc. • 8. Did the authority provide information without questioning the aims and motivations of the applicant? • • 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? Total Score: 0/20 Part 2: Oral request for information n = 20 Yes No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) • 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) • 3. Did the institution respond to your oral request for information? • 4. Did the person dealing with your request have a friendly and helpful attitude? • 5. Did officials provide reasonable advice and assistance when seeking information • 6. Did the institution provide all of the information requested? (If partially please mark ‘No’ and indicate in ‘Additional Information’ how much of the information requested was supplied) • 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact the institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ‘Yes’) • 8. Did the institution disclose information about its operations, budgets, structure etc. • 9. Did the institution acknowledge your request for information within 7 days? 10. Was the information received clear and understandable? • • Total Score: 4/20 117