ZIMBABWE 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 16/20 Part 2: Oral request for information n = 20 Yes No 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘Additional Information’) • 2. Did the institution reply within 21 days? (If less than 7 please state in ‘Additional Information’) • 3. Did the institution respond to your oral request for information? • 4. Did the person dealing with your request have a friendly and helpful attitude? • 5. Did officials provide reasonable advice and assistance when seeking information • 6. Did the institution provide all of the information requested? (If partially please mark ‘No’ and indicate in ‘Additional Information’ how much of the information requested was supplied) • 7. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact the institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ‘Yes’) • Additional Information Public Relations Officer (PRO) • 8. Did the institution disclose information about its operations, budgets, structure etc. 9. Did the institution acknowledge your request for information within 7 days? • 10. Was the information received clear and understandable? • Total Score: 18/20 2. The Zimbabwe United Passenger Company (ZUPCO) Category 1 - WEBSITE None n = 20 1. Does this website contain up to date information? Yes No Partial Additional Information • 2. Does the website contain: a) A description of its powers as well as data on the organizational structure, the functions, and the responsibilities of the administration? • b) A list of laws, acts etc. issued within the scope of its powers? • c) Reports, policies, programs? • d) Budget and expenditure? • e) Information about procurement procedures, signed contracts? • f) Vacancies and employment procedures? • g) The name, the address, the telephone number and the working hours of the respective institution? • h) The contact details of public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 0/20 113