ZAMBIA 2. Patents and Companies Registration Agency (PACRA) Category 1 - WEBSITE http://www.pacra.org.zm/ n = 20 Yes 1. Does this website contain up to date information? No Partial Additional Information • 2. Does the website contain: a) A description of its powers as well as data on the organizational structure, the functions, and the responsibilities of the administration? • b) A list of laws, acts etc. issued within the scope of its powers? • c) Reports, policies, programs? • • d) Budget and expenditure? e) Information about procurement procedures, signed contracts? • f) Vacancies and employment procedures? • g) The name, the address, the telephone number and the working hours of the respective institution? • h) The contact details of public officials? • i) A mechanism to request and receive a response to electronic messages and requests for information? • Total Score: 18/20 Category 2- Requests for Information Part 1: Requests for written information PACRA: The following Information Request was sent to PACRA I write to request information on the registration process with PACRA. I will be grateful if this information was provided to me on the address provided above. My number is 0977 261361 while my email address is janechirwa79@yahoo.com. n = 18* No Additional Information 1. Is there an official designated to take and respond to information requests? (Please state title of officials in ‘additional information’) • Public Relations Officer 2. Did the institution reply within 21 days? (If less than 7 please state in ‘additional information’) • After a follow-up call 3. Did the Institution request for information? • Information was provided verbally when the researcher made a follow-up call 4. Does the authority publish its procedures for dealing with information requests? • 5. Did the institution provide all of the information requested? (If partially please mark ‘No’, indicate in ‘Additional Information’ how much of the information requested was supplied) • 6. Did the institution provide written reasons for the refusal of information? (If information was not refused, please contact the institution to find out what the policy is in this regard –if the institution supplies written reasons for refusal mark ‘Yes’) • 7. Did the authority provide information without questioning the aims and motivations of the applicant? • 8. Did the institution acknowledge your request for information within 7 days? • 9. Was the information received clear and understandable? Total Score: 14/18 * The total number of questions is 9, the maximum score is therefore 18. 100 Yes • The researcher was asked which institution she was calling from The lady, Grace Mululu, was very prompt although she was acting in the position and gave all the information requested